PRivacy Policy

Privacy Policy

Effective Date: June 1st, 2025

Project ACL and Physiomoves (“we”, “our”, or “us”) are committed to protecting the privacy and personal information of our website visitors, patients, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, email address, phone number, mailing address

  • Health information: Any health-related information voluntarily provided through forms or during booking (e.g., injury history, rehabilitation needs)

  • Usage data: IP address, browser type, device information, and site usage via cookies or analytics tools

  • Booking and communication details: Appointment information, communication preferences, and responses to forms or surveys

2. How We Use Your Information

We use your personal information to:

  • Schedule and manage physiotherapy and rehabilitation services

  • Communicate with you about your care, inquiries, or bookings

  • Improve our website and services

  • Provide educational and promotional materials (with your consent)

  • Maintain legal and regulatory compliance

3. Consent

By using our website or submitting information, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 8).

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with:

  • Authorized health professionals and staff involved in your care

  • Service providers (e.g., booking platforms or analytics services) under strict confidentiality agreements

  • Legal authorities when required by law

5. Data Storage and Security

We take appropriate technical and organizational measures to protect your personal information against loss, theft, unauthorized access, or disclosure. All health data is stored securely in compliance with Canadian healthcare privacy standards.

6. Cookies and Analytics

Our website may use cookies or similar technologies to enhance your browsing experience and collect anonymous analytics data. You can adjust your browser settings to disable cookies.

7. Your Rights

You have the right to:

  • Access and review your personal information

  • Request corrections to inaccurate or outdated data

  • Withdraw your consent

  • Request the deletion of your personal information (subject to legal limitations)

8. Contact Us

If you have questions about this Privacy Policy, would like to access your information, or withdraw consent, please contact:

Project ACL
Physiomoves
#110, 5620 152nd St., Surrey

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.